In line with our philosophy, we want to make sure that the purchasing and post-purchasing experience meets the highest standards you would expect. So please don’t hesitate to contact us at any time at info@awindownyc.com and we will be delighted to resolve any concerns.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late Or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@awindownyc.com and we will ensure this is done. Exchanges
If you need to exchange it for the same item, we will include a return label for your convenience. Please send us an email at info@awindownyc.com and we will contact you immediately to address your concerns. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. ShippingAll shipping costs are included in the listed price and will cover any order within the United States.
To return your product, we will include a return label for your convenience. You should mail your product to:

488 Morgan Avenue
Brooklyn NY
USA 11222

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